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Customer Service

We want you to be smiling every time you shop with us at CreateOn. For any questions, comments, concerns, inspirations or just to say hey, the best way to reach us is via email at [email protected]. A real live human will get back to you within 24 hours – promise!

 

Special Note for Holiday Shoppers

As much as we would love to have one of our preview sets be a surprise for that special someone this holiday season, we are not able to guarantee holiday delivery this year. We will create sets as quick as elves but please do not order this item as a holiday gift without a backup plan!

 

Orders

Because we use our SuperColor® Technology to create our sets just for you, items ship within 2 – 3 weeks of when your order was placed.

If you need to cancel or change your order, drop us a line at [email protected].

Check your email for confirmations when your order is placed and shipped.

 

Shipping

We use FedEx ground as our standard shipping. Free shipping (hooray!) uses this too.

We ship to the 48 contiguous states, Alaska, Hawaii and APO/FPO. We do not ship to P.O. Boxes or to international addresses (yet!).

 

Returns

We know it’s hard to imagine not loving one of these cool sets. But if for any reason you are unhappy, we will gladly exchange or refund your purchase. Just please notify us within 30 days of your purchase at [email protected] and we will take good care of you. One quick note: Refunds are for merchandise value only and do not include shipping costs.

 

 

Placeholder Magna-Tiles Structures customer service person
We want you to be smiling every time you shop with us at CreateOn. For any questions, comments, concerns, inspirations or just to say hey, the best way to reach us is via email at [email protected]. A real live human will get back to you within 24 hours – promise!

 

Special Note for Holiday Shoppers

As much as we would love to have one of our preview sets be a surprise for that special someone this holiday season, we are not able to guarantee holiday delivery this year. We will create sets as quick as elves but please do not order this item as a holiday gift without a backup plan!

 

Orders

Because we use our SuperColor® Technology to create our sets just for you, items ship within 2 – 3 weeks of when your order was placed.

If you need to cancel or change your order, drop us a line at [email protected].

Check your email for confirmations when your order is placed and shipped.

 

Shipping

We use FedEx ground as our standard shipping. Free shipping (hooray!) uses this too.

We ship to the 48 contiguous states, Alaska, Hawaii and APO/FPO. We do not ship to P.O. Boxes or to international addresses (yet!).

 

Returns

We know it’s hard to imagine not loving one of these cool sets. But if for any reason you are unhappy, we will gladly exchange or refund your purchase. Just please notify us within 30 days of your purchase at [email protected] and we will take good care of you. One quick note: Refunds are for merchandise value only and do not include shipping costs.