FAQs - CreateOn - Proud Creators of Magna-Tiles® Structures

FAQs

ACCESSIBILITY

How are you making sure your site is accessible for all?

We want to provide an amazing customer experience for all our site visitors, so we strive to always promote accessibility and inclusion. Our commitment to accessibility and inclusion is an ongoing effort, so if you have any difficulty using or accessing any part of our website, please contact us at [email protected] We will use a communication method that is accessible for you to get you the information, item or transaction you desire.

PRODUCTS

Are those real Magna-Tiles®?

Yes! Magna-Tiles® are the original, premium magnetic building sets and we at CreateOn only use the real deal in all our story sets and building sets.

How old should a child be to have fun with a story or building set from CreateOn?

Children (and adults!) ages 3 and up can enjoy all our Magna-Tiles® Structures sets!

What makes Magna-Tiles® Structures an educational toy?

How much time do you have? There are so many educational objectives that can be taught with Magna-Tiles® Structures. The Magna-Tiles® Structures sets teach children STEAM skills and several sets teach colors, shapes, numbers, letters and even astronomy!

What is SuperColor® Technology?

SuperColor® Technology is our proprietary printing process that goes directly on the Magna-Tiles®. Our process gives the tiles a scratch-resistant finish and an amazing print quality.

 

MAGNA-TILES® STRUCTURES

Are Magna-Tiles® Structures waterproof?

Magna-Tiles® Structures are NOT waterproof. If submerged in water, the magnets may rust. But we know accidents happen! If water gets inside of your Magna-Tiles® Structures, stand them up against a vertical surface to let them drain and dry.

How do I clean Magna-Tiles® Structures?

It’s easy! Use a damp cloth to clean the tiles. But remember, they are not waterproof, so no relaxing soaks in the tub for your tiles!

Are Magna-Tiles® Structures and Magna-Tiles® compatible?

You bet they are! The fun never stops when you combine Magna-Tiles® Structures and Magna-Tiles®!

LUMINARIES

Are CreateOn Luminaries safe to leave outdoors?

Luminaries are safe to place outside. Magna-Tiles® Structures and our puck lights are NOT waterproof. We suggest setting your luminary out at dark and bringing them back in before bedtime.

PHOTO SETS

How do I create a photo set?

We have instructions to help you. Click here to see them.

What file formats can I upload?

Our website accepts JPEGs and PNGs.

*iPhone users: If you are trying to upload photos and they are in HEIC format, you can take these steps to change your phone settings to save as a JPEG instead of HEIC.

Go to Settings
Click on Camera
Click on Formats
Click on Most Compatible

What happens to the photos I upload to My Account?

You can count on us to keep your photos safe. And don’t worry about them disappearing! We will never delete your photos. Only you can do that!

 

SHIPPING

If I buy two sets or more and receive free shipping, can I ship to multiple locations?

We offer free shipping to a single location when you buy two sets or more! All other orders will ship at a flat rate fee of $9.95.

What shipping method do you use?

We use FedEx ground as our standard shipping. Free shipping (hooray!) uses this too.

Do you ship outside the U.S.?

Currently, we only ship to the 48 contiguous states, Alaska and Hawaii and APO/FPO. We do not ship to international addresses.

Do you ship to P.O. Boxes?

We are not able to ship to P.O. Boxes.

CUSTOMER SERVICE

Can we talk?

Absolutely! In fact, we’d love to hear from you! You can email us at [email protected] or visit our Customer Service page.

What payment methods can I use?

We accept all major credit cards, including Mastercard, VISA, American Express and Discover.

How soon will I get my order?

We know you’re excited! Because we use our SuperColor® technology to craft each set, your order will ship in 5 days.

Can I cancel my order?

You can cancel or change your order for non-personalized sets by sending an email to [email protected] We are able to cancel or change order for these standard items as long as you notify us prior to them being shipped, which we try to make happen the same day that we receive your order.

Personalized photo sets cannot be returned once printed. Should you have an issue with a photo set, please contact us right away by email at customer [email protected] We are here to work with you in getting the best personalized photo Magna-Tiles® sets possible.

DISCOUNTS

I have a discount code. How do I apply it to my order?

It’s simple! Once you proceed to checkout, there will be a box for you to enter your coupon code and payment information.

Where can I find coupons or discounts for CreateOn Products?

Who doesn’t love a coupon or discount? We sure do. So we periodically send out coupons and discounts via email. Sign up with your email address on this website to be notified of future offers!

 

RETAIL AND DISTRIBUTION

Are CreateOn products sold in retail and through distributors?

Yes, and we’re always looking for more awesome partners. You can reach us at [email protected] or 224-422-9021 to talk about how we might work together.

Placeholder Featured image of FAQs

ACCESSIBILITY

How are you making sure your site is accessible for all?

We want to provide an amazing customer experience for all our site visitors, so we strive to always promote accessibility and inclusion. Our commitment to accessibility and inclusion is an ongoing effort, so if you have any difficulty using or accessing any part of our website, please contact us at [email protected] We will use a communication method that is accessible for you to get you the information, item or transaction you desire.

PRODUCTS

Are those real Magna-Tiles®?

Yes! Magna-Tiles® are the original, premium magnetic building sets and we at CreateOn only use the real deal in all our story sets and building sets.

How old should a child be to have fun with a story or building set from CreateOn?

Children (and adults!) ages 3 and up can enjoy all our Magna-Tiles® Structures sets!

What makes Magna-Tiles® Structures an educational toy?

How much time do you have? There are so many educational objectives that can be taught with Magna-Tiles® Structures. The Magna-Tiles® Structures sets teach children STEAM skills and several sets teach colors, shapes, numbers, letters and even astronomy!

What is SuperColor® Technology?

SuperColor® Technology is our proprietary printing process that goes directly on the Magna-Tiles®. Our process gives the tiles a scratch-resistant finish and an amazing print quality.

 

MAGNA-TILES® STRUCTURES

Are Magna-Tiles® Structures waterproof?

Magna-Tiles® Structures are NOT waterproof. If submerged in water, the magnets may rust. But we know accidents happen! If water gets inside of your Magna-Tiles® Structures, stand them up against a vertical surface to let them drain and dry.

How do I clean Magna-Tiles® Structures?

It’s easy! Use a damp cloth to clean the tiles. But remember, they are not waterproof, so no relaxing soaks in the tub for your tiles!

Are Magna-Tiles® Structures and Magna-Tiles® compatible?

You bet they are! The fun never stops when you combine Magna-Tiles® Structures and Magna-Tiles®!

LUMINARIES

Are CreateOn Luminaries safe to leave outdoors?

Luminaries are safe to place outside. Magna-Tiles® Structures and our puck lights are NOT waterproof. We suggest setting your luminary out at dark and bringing them back in before bedtime.

PHOTO SETS

How do I create a photo set?

We have instructions to help you. Click here to see them.

What file formats can I upload?

Our website accepts JPEGs and PNGs.

*iPhone users: If you are trying to upload photos and they are in HEIC format, you can take these steps to change your phone settings to save as a JPEG instead of HEIC.

Go to Settings
Click on Camera
Click on Formats
Click on Most Compatible

What happens to the photos I upload to My Account?

You can count on us to keep your photos safe. And don’t worry about them disappearing! We will never delete your photos. Only you can do that!

 

SHIPPING

If I buy two sets or more and receive free shipping, can I ship to multiple locations?

We offer free shipping to a single location when you buy two sets or more! All other orders will ship at a flat rate fee of $9.95.

What shipping method do you use?

We use FedEx ground as our standard shipping. Free shipping (hooray!) uses this too.

Do you ship outside the U.S.?

Currently, we only ship to the 48 contiguous states, Alaska and Hawaii and APO/FPO. We do not ship to international addresses.

Do you ship to P.O. Boxes?

We are not able to ship to P.O. Boxes.

CUSTOMER SERVICE

Can we talk?

Absolutely! In fact, we’d love to hear from you! You can email us at [email protected] or visit our Customer Service page.

What payment methods can I use?

We accept all major credit cards, including Mastercard, VISA, American Express and Discover.

How soon will I get my order?

We know you’re excited! Because we use our SuperColor® technology to craft each set, your order will ship in 5 days.

Can I cancel my order?

You can cancel or change your order for non-personalized sets by sending an email to [email protected] We are able to cancel or change order for these standard items as long as you notify us prior to them being shipped, which we try to make happen the same day that we receive your order.

Personalized photo sets cannot be returned once printed. Should you have an issue with a photo set, please contact us right away by email at customer [email protected] We are here to work with you in getting the best personalized photo Magna-Tiles® sets possible.

DISCOUNTS

I have a discount code. How do I apply it to my order?

It’s simple! Once you proceed to checkout, there will be a box for you to enter your coupon code and payment information.

Where can I find coupons or discounts for CreateOn Products?

Who doesn’t love a coupon or discount? We sure do. So we periodically send out coupons and discounts via email. Sign up with your email address on this website to be notified of future offers!

 

RETAIL AND DISTRIBUTION

Are CreateOn products sold in retail and through distributors?

Yes, and we’re always looking for more awesome partners. You can reach us at [email protected] or 224-422-9021 to talk about how we might work together.