Refund policy

CUSTOMER SERVICE / RETURNS

We want you to be smiling every time you shop with us at CreateOn®. For any questions, comments, concerns, inspirations or just to say hey, the best way to reach us is via email at customerservice@createon.com. A real live human will get back to you within 24 hours – promise!

RETURNS

We know it’s hard to imagine not loving one of these cool sets. But if for any reason you are unhappy, we will gladly exchange or refund your purchase. Just please notify us within 30 days of your purchase at customerservice@createon.com and we will take good care of you. One quick note: Refunds are for merchandise value only and do not include shipping costs.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.